Frequently Asked Questions

COLENI offers a comprehensive range of aesthetic treatments including facial treatments (Hollywood Carbon Peel, Advanced Hydration Facial, Premium Anti-Aging Facial), body treatments (Body Contouring, Cellulite Reduction), injectables (Premium Dermal Fillers, Anti-Wrinkle Injections), and laser treatments (Laser Skin Resurfacing, Pigmentation Treatment).

We are open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. We also offer extended hours for special appointments upon request.

Yes, we offer comprehensive consultations for all our treatments. Initial consultations are complimentary for most services and include a thorough skin analysis and personalized treatment recommendations.

You can book an appointment through our online booking system, by calling our clinic directly, or by visiting us in person. We recommend booking in advance, especially for popular treatments and weekend appointments.

Yes, you can reschedule or cancel your appointment up to 24 hours before your scheduled time without any penalty. Cancellations made less than 24 hours in advance may incur a cancellation fee.

We require at least 24 hours notice for cancellations. Late cancellations (less than 24 hours) or no-shows may be charged 50% of the treatment cost. This policy helps us serve all our clients better.

Absolutely. All our treatments are performed by qualified professionals using FDA-approved equipment and techniques. We maintain the highest safety standards and conduct thorough consultations before any procedure.

Treatment duration varies depending on the service. Facial treatments typically take 60-120 minutes, body treatments 75-90 minutes, injectables 30-45 minutes, and laser treatments 60-90 minutes. Exact timing will be discussed during your consultation.

Post-treatment care varies by service. Most treatments have minimal downtime, though some may cause temporary redness or sensitivity. We provide detailed aftercare instructions and are available for any post-treatment questions or concerns.

We accept cash, all major credit cards (Visa, MasterCard, American Express), and bank transfers. We also offer payment plans for certain treatments and accept gift vouchers.

Yes, we offer various treatment packages and membership programs that provide significant savings. Our membership tiers (Silver, Gold, Platinum) offer different levels of discounts and benefits.

No, we believe in transparent pricing. All costs are discussed upfront during your consultation. The only additional charges might be for optional add-on services that you specifically request.